Shipping policy
Domestic Shipping Policy
|
Zones |
Delivery |
Order Amount |
Delivery Fees |
|
Bangkok |
Kerry Express 1-2 days* |
From 2,000.00 THB |
Free |
|
Bangkok |
Kerry Express 1-2 days* |
Below 2,000.00 THB |
80 THB for items shipped from one location, 160 THB for items shipped from two locations |
|
Up Country Thailand |
Kerry Express 1-3 days* |
From 2,000.00 THB |
Free |
|
Up Country Thailand |
Kerry Express 1-3 days* |
Below 2,000.00 THB |
120 THB for items shipped from one location, 240 THB for items shipped from two locations |
|
Pick up in store Flagship EMQ |
Click & Collect 4 hours |
Any amount |
Free |
*: - All orders placed before 2 pm from Monday to Friday will be delivered the next day
- All orders placed before 2 pm on Saturday will be delivered on following Monday
- All orders placed after 2 pm on Saturday will be delivered on following Tuesday
All our domestic deliveries are insured by our carrier partner: Kerry Express
https://th.kerryexpress.com/th/track/
International Shipping Policy
|
Zones |
Delivery |
Order |
Delivery fees |
|
Asia Pacific Region* |
DHL Express 3-5 days** |
|
Fees based on weight of the order |
|
Asia Pacific Region* |
DHL Express 3-5 days** |
Below 2 kg |
2,000.00 THB
|
|
Asia Pacific Region* |
DHL Express 3-5 days** |
2.01 kg to 5 kg |
3,000.00 THB
|
|
Asia Pacific Region* |
DHL Express 3-5 days** |
5.01 kg to 10 kg |
4,000.00 THB
|
|
Asia Pacific Region* |
DHL Express 3-5 days** |
10.01 kg to 15 kg |
6,000.00 THB
|
|
Asia Pacific Region* |
Special delivery** |
Above 15.00 kg Special dimensions |
On quotation info@anotherstorybangkok.com |
*: Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Laos, Macau, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Vietnam.
**: This is an estimated lead time, it may vary according to customs processes in each country and cannot be 100% guaranteed. Please note that due to the Covid-19 emergency situation, delivery may take longer depending on each country regulation on flights and importation.
***: This offer applies to regular shipments, not exceeding 10.00 kg and fitting our biggest shipping box size.
All our regional international deliveries are insured by our carrier partner: DHL Express
https://www.dhl.com/en/express/tracking.html
Shipping to international destinations out of Asia Pacific regions is temporarily suspended due to the Covid-19 emergency situation. We invite international customers wishing to proceed with a special delivery outside of the mentioned countries above to reach out our team by email at info@anotherstorybangkok.com. Our team will be happy to request a special quotation from our carrier partner DHL. Clients shall be willing to endorse higher delivery fees due to the exceptional situation and non-specific to ANOTHER_STORY policies.
All customers placing orders from outside of Thailand will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped. Customers should note that payment of the local import tax and duties upon arrival in the country is mandatory for the release of the products ordered from the local customs office. Our carrier partner, DHL shall inform customers about the details of any import tax and duties to pay upon arrival in the country.
Customers may track their order both in their customer account section on www.anotherstorybangkok.com and directly from the tracking portal of our carrier partner DHL, https://www.dhl.com/en/express/tracking.html
The tracking number will also be sent to customers email address given at checkout.
If you cannot find your tracking number, or if you cannot follow up your order from our ANOTHER_STORY customer account, contact our team and provide your name, order reference (example: AS#20201001) and e-mail address given at checkout. You can reach out for help by sending an e-mail at info@anotherstorybangkok.com. Our team will answer within 24 hours.
ANOTHER_STORY may update this shipping policy in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.